A number of members experienced problems reconfirming their files this quarter. They found that when they tried to use the confirmation codes we had issued to them they did not work – and their company file codes had changed.  We have worked out why.

The majority of those with problems had confirmed their file promptly as part of the September reconfirmation. Say (for example) this was September 17^th. The confirmation codes issued then had a life of 120 days - that gave them an ‘expiry date’ of 15^th January. However MYOB issues a warning 14 day count down. This would have appeared on 1^st January.  But if the member did not open their file on 1^st January, MYOB would give them a 14 day countdown from the day they did open their file. MYOB would then change its expiry date to 14 days from the date the file was opened – and because the expiry date changed – it would also change the company file code.

So the safest way to avoid this happening is to make sure you reconfirm your datafile promptly every quarter when requested to do so. That way (with a 120 day life) the datafile will never reach the 14 day count down stage which can cause problems.