This blog is a simple list of progress made at the association, key decisions taken, and developments.  This association is intended to create a lobby for the resumption of proper distribution of MYOB-related software in the UK and Eire.  We will make available all news that we can - as it occurs.  If you would like to give us a tip please email us at: info@myobusergroup.co.uk

However we much prefer participation in the Forums on the next tab: Forums

  • 07 Dec 2011 1:21 PM | Mark Hill (Administrator)
    Bryan Richter (CEO at Mamut UK) has just phoned us to say that MYOB have changed their mind. They will not now be switching off confirmations for MYOB users. At least not yet!

    For remaining MYOB users this is, of course, great news.  However it is difficult to feel exuberant.  It now seems that MYOB were prepared to cause many of us massive stress, anguish and frustration over the last three years for no reason at all.

    See the announcement from MYOB Technology Pty Ltd.

    More to follow later when we have had time to digest their announcement.

    Please add any comments to the issue on the usergroup's forum HERE
  • 04 Dec 2011 1:02 PM | Mark Hill (Administrator)
    We have been clearing the decks ready for the first real test of the confirmation code process.  During the latter part of December we shall be issuing live confimation code.  These have to work first time as easily as possible. 

    We have therefore been checking all the entries made by our members.  We are checking through all the correspondence to make sure that people understand the process.  We are about to issue revised instructions with details about how to use the codes in a way that will not conflict with the online process.  We are advising those who have serial numbers or company file codes missing or faulty about how these are entered.  We have been issuing the last of the trial confirmation codes for thosethat have only recently joined or who have made mistakes earlier in the process.  It is amazing that even in a small group how complex some of the concerns have become! 

    The big message is that the database will be purged on Thursday morning for all Company file codes and confirmation codes.  We will then issue a detailed set of instructions about how the Second Confirmation code run will be handled.  Please follow this carefully!

    Please ring us only as a last resort as the phone has been ringing off the hook for weeks now!

  • 01 Dec 2011 3:58 PM | Mark Hill (Administrator)
    Perhaps the most surprising news recently is that Mamut appear to be prepared to sell extra user licences on the old MYOB software. One of our members recently bought an extra user licence for £99. 
    So if you need extra seats on your licence buy them now, as I expect that they will only be able to sell them until the end of December. You cannot buy extra workstation licences from the user group.
  • 04 Nov 2011 10:36 PM | Mark Hill (Administrator)
    We admitted our one hundredth member earlier today. We are now providing codes for at least 140 separate  firms. 

    Nine professional partners are Based in Bristol, Eire, Cambridgeshire, Dorset, London, Yorkshire, Somerset, Surrey and Herts.

    We are represented in Eire, all regions of the UK, Isle of Man, Barbados, Ireland, Malta, Norway, Australia, New Zealand, and even South Africa. We have had enquiries from places as far afield as Switzerland and Tanzania.  We now have members in Graphics, charity, farming, manufacturing, audio, internet, funeral director, window installer, landed estate, process control engineers, publishing, garage, hotel, solicitors, and engineers.

    The model is financially viable and working well technically.  The confirmation code process has yet to have a difficulty with any UK / Irish datafile that we have been asked to provide a code for.  Our forums are answering general questions from members.  We are representing our members in their quest to continue using their MYOB software!

    Hopefully we can recruit yet more, and prevent MYOB users from feeling forced to move to weaker and more expensive software.
  • 20 Oct 2011 4:21 PM | Mark Hill (Administrator)
    A report of the future for MYOB users and the work of this association  features in the online edition of PC Pro magazine.  The link to the article is here:  LINK

    There are a few comments to make about the coverage and the comments posted by readers.  The first is that our membership is now at 70 firms, with over 150 datafiles (ie businesses) between them.  We now have 9 professional partners covering the whole of the country between them, and some support also for Irish users of the software.

    The article mentions DRM quite often - this is short for 'Digital Rights Management'.  This is the technical name for the technology which requires you to confirm your MYOB datafiles periodically.

    The intervention by Tom Nash of the US firm Acclivity related to software that is recommended by Simple Accounting Ltd.  It doesnot relate to the main work of this association.  If you would like to find out more about Acclivity please use the links on the professional partners page to the site operated by Simple Accounting.

    One further matter: please remember that we will be issuing fresh confirmation codes this weekend to allow members to trial the process.  pleasemake sure that your profile entries are up to date.  Those with payments still clearing at the bank will receive codes free this time.
  • 18 Oct 2011 8:03 AM | Mark Hill (Administrator)
    The confirmation process is set to run through until December 31st only.  Some users have found that they cannot connect to online confirmation.  Mamut UK and MYOB Technology Pty (Australia) may appear to have ended the online confirmation process.  This is not the case. 

    The error is mainly occuring with any MYOB version 13-18 on the Mac.  The Mac software automatically checks whether you are operating the latest version.  Sometimes the security settings are reset by the download of a new OS version.

    The effect is that the local Mac will not accept the return confirmation code online.  It looks like MYOB has connected... but return code is now trapped outside the local MYOB software.  Eventually the MYOB confirmation software will time out and the system will ask you to phone MYOB's 0845 number.  Mamut believe that the Mac OS security is to blame, not MYOB.

    The recent surge of enquiries is something to do with most recent security patches/updates to the Mac OS.  When you download the latest update the problem is triggered. 

    The confirmation process is shared between you as a user and the manual confirmation process used by Mamut staff.  It is simply an Internet portal whch using the same software server at MYOB's offices in Australia.  If MYOB Australia do what they threaten and the confirmation process does get turned off - then the process will end for Mamut at the same time as users. 

    The view of the Mamut staff is still that 31st Dec is still intended as the end date for end of manual and other reconfirmations.  Confirmation may last for 6 to 9 months.  But there are no guarantees.  Confirmation might be prompted by other matters such as system clock change, power cut, system upgrade, network having differing system times.  Normally the system gives you 14 days before it makes the files go read-only.  However if one of these other errors occurs there may be no notice before the system goes to read-only. 

    Meanwhile the Mamut Mac software is confirmed via Acclivity's servers.  It is a different process, with renewal of the software, not the datafile.  The Acclivity licence is annual, and has to be paid for if you use Accountedge Plus or the support contract.  If you buy Accountedge (only) via the Apple shop you can avoid this.

    Panicy MYOB users have had their files fall due for renewal.  They have been presented with the registration screen for the first time.  The screen has a phone number at the bottom for MYOB... which they have called.  They have been connected with the Mamut sales team.  These people have then tried to persuade them to convert to Mamut PC products (which are radically different). 

    This is just a foretaste of the chaos that is likely to happen at the beginning of next year. 

    We have also had a report that Mamut sales staff are advising those calling that using the Association is a breach of copyright.  We reject this - we have been very careful not to engage in piracy.  The codes are only issued to those who are entitled to the services that they unlock.  Mamut's misuse of the licencing regulations is laughable.  They have colluded with MYOB to allow revoking of the licence terms of thousands of MYOB licence holders.

  • 11 Oct 2011 1:22 PM | Mark Hill (Administrator)
    Members have just received the first round of confirmation codes and are now confirming their datafiles. 

    There are five members awaiting codes.  These five have not confirmed their licence numbers and are still awaiting codes.  Other than this all members who have submitted Company file Codes (as well as their serial numbers) now have up-to-date confirmation codes available on their secure member webpage.

    The system appears to be working!
  • 09 Oct 2011 6:38 PM | Mark Hill (Administrator)
    We have had an approach from a journalist of the Australian online media.  I enclose a few cuttings from the reply I sent:

    'We have made an arrangement with a software developer to write us a program which issues confirmation codes in place of the system which MYOB Pty Ltd (the Australian parent) is turning off.  '

    'Most of our members have been using the product for many years without an upgrade .....  Contrary to what Mamut imply the world of accounting moves very slowly.  It is very difficult to imagine any changes which will prevent the use of this excellent software by small businesses for at least a decade.  It is likely that as an association we can adapt our way around any future legislative changes.  A quarter of our membership are past professional partners of MYOB UK and have tons of expertise. '

    'Have Mamut and MYOB breached your licence terms?' 

    'In our view they have.  MYOB and Mamut believe that they have some justification to force us to cease using the software that was bought and paid for.  Mamut argue that they want users to transfer to their new alternative software.  Our view is that they have no right to turn off our software. It was not rented.  It was bought outright and the licence confirms this. '

    'This is a cynical exercise to get users to upgrade to very expensive software that they do not need, and which is very difficult to use.'

    'MYOB Pty are obliged to confirm the datafiles.  That they have decided not to do so any more is a clear breach of terms, which we are seeking to remedy by a voluntary association. '

    'It is outrageous that a company like MYOB with a supposedly high ethical standard should collude in this cynical nonsense.  Australians should be worried - your software has the same 'Digital Rights Management' that allows MYOB centrally to turn off versions that they no longer approve of you using.  Using the argument that they need to 'sunset' software they can make your datafiles also turn to read only, thereby making them unuseable.'
  • 28 Sep 2011 2:13 PM | Mark Hill (Administrator)
    Yes, you've heard it right.  The Apple Store was selling a successor product for a one - off £190.  Unfortunately the product still had Digital Rights Management reconfirmations.  However the Apple Store was clear that the product would work without any further payments.

    But now the Apple Store is now no longer selling Mamut Accountedge.  This now means that it is impossible to buy a successor product to MYOB on either Mac or PC without also agreeing to a compulsory rental disguised as a service contract.

  • 23 Sep 2011 8:14 PM | Mark Hill (Administrator)
    The association has taken possession of the Key generator spreadsheet that will allow members to renew their MYOB datafiles.  This spreadsheet will be held here at the association.  It cannot be issued publicly, lest it be cracked to offer a general alternative to legitimate registering MYOB-related products. 

    We have also created the database necessary to transmit user details (and in particular the 12 digit serial number and the 10 digit company file code). 

    We are incorporated and have the bank account necessary to accept membership applications.  We are shortly to issue the first invitations to join to potential members.  You can now join online.

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