Well what a suprise, you offered as solution that would cost them a lot of time, effort, & money to challenge, and they backed down, albeit for now!

Just two days ago I had an email from Mamut asking me to contact them with regard to migration to their software.

I say you need to keep going as I don't trust them.

One question, if we have already used the test confirmation codes you issued, will MYOB's confirmation codes still work?

Thank you for your hard work which I'm sure has not been in vain.

 

Mark Hill wrote:Thanks all for your posts.  I get the message.  We should continue as before seems to be the basic reaction from those that have posted so far.  That would imply that you would expect us to issue codes for 2012.  That in turn means that we would have restart the process... probably later this week.

Bear in mind that this decision to start issuing codes may trigger a legal threat, but I suppose we knew this from the outset. 

I would be particularly grateful if anyone who has a different opinion makes a post to express it now.

Mark

Mark, I find it a bit odd that the message about delaying the deadline has been targeted at the MYOBusers group, as a MYOB user I would have expected a call/email or some sort of communication to inform me of the extension, as not all MYOB users (many I'm sure) are members of the usergroup.

Martin Bowden

My understanding of the announcement is that they definitely intend to turn off the confirmation facility - at their own convenience and at a time when they feel we have all given up - making MYOB User Group Ltd more essential than ever. They may or may not be intending to launch some kind of legal action but must understand that a. this would be extremely expensive for them since under UK law we own the software b. would still not prevent someone issuing codes in the future c. would be the worst possible publicity for a company claiming to provide a service to its customers (though we already know differently) and d. would not mean we all opted for Mamut software as an alternative to MYOB. In view of the above maybe now is the time to offer them a (very small) consideration to issue the fix so they they least get something rather than the resounding nothing they must now see is all they are going to get?
PS May I add my sincere thanks to everyone who has made it possible for us to keep MYOB.

I would like to crystalise the discussion. 

I think that we have to take the MYOB decision at face value.  They may turn off online confirmation but at least there is no great panic now.  We hold the cards - we can always revert back to manually calculated codes. 

I would like to recommend that the Usergroup should undertake to provide confirmation codes mainly to those that feel that they would rather rely on the group than on MYOB and Mamut. We should start the quarterly calculation process, partly to demonstrate that we are a reliable backup if online confirmation fails.  Any member who wants a confirmation code should have one.

There have been repeated reports of difficulties when members have phoned Mamut.  I therefore recommend that the usergroup particularly encourages all those on telephone dial up to use the Usergroup confirmation code service instead.  For similar reasons those on Mac OS Lion should be encouraged to use the usergroup service.  They seem to be having problems with the reconfirmation process and the new OS websecurity.  Rather than have to use Mamut's telephone service to obtain codes I would rather that such people simply used our manual service.

However the Usergroup should not actively encourage any other members to transfer to our manually calculated codes at this stage.  We should not advise members to turn off the automatic online confirmation.  In the short term there is no need.  Our system is a safe backup.  We should be very careful, but we should also not say anything to imply that there is a crisis when actually there isn't.

I recommend we give MYOB in Australia back the responsibility to confirm datafiles, including those datafiles for people who are not members of this group.

I shall now prepare to implement this strategy - is it acceptable?

Please note that I have created a new thread for people who have had bad experiences of the Mamut telesales desks.  Please share what may have happened to you with others.

Mark, please continue!

However, for us members it is easy to say, please continue, but what if Mamut is taking legal action? 
In that case, I think we all members should support Mark and carry the burden together!  

of course, I would like Mark to continue.


Udo